http://www.lib.uts.edu.au/about-uts-library/corporate-information/surveys-and-statistics/we-delivered
eResources, Supersearch and journal databases
You liked... being able to access these tools from wherever they are and how good the resources are.
You asked for | We delivered |
More full text articles | We added full text links from the Library Catalogue to over 40,000 online serial titles. |
A simpler search mechanism for Supersearch | The new Catalogue - more Google-like searching across the Library's extensive resources. Find Databases was introduced at the start of 2009 as a simple search and browse tool for easily locating relevant databases. |
A way around embargos | We negotiate the best and most immediate access possible but are sometimes hampered by the policies of publishers and/or scholarly societies. |
Computers and Associated Services
You liked...having computers and library services and resources in one spot.
You asked for | We delivered |
Faster/more up to date computers | We replaced all Library computers with higher spec machines in 2008. |
More computers | 64 new computers were added in 2008. |
More powerpoints and dedicated laptop areas | In 2008, levels 2, 3, 4 and 5 had additional power points and seating areas installed for laptop users. |
Better wireless | Wireless was extended and upgraded throughout the City Campus (Blake Library) in 2008 and has been implemented at Kuring-gai Campus Library. |
Computers limited to study purposes (no games!) | We expect all our Library patrons to be responsible, to make appropriate use of our facilities and be considerate of others. We encourage and will continue to promote self-responsibility in our students, but if you see resources being inappropriately used, please notify a staff member. |
Specific software requests (powerpoint, photoshop, quickpoint) | The Library passes on requests for software to the central IT Department, who are responsible for this on all public machines across the University. |
Catalogue
You asked for | We delivered |
More Google-like searching | The new Catalogue. |
Information Skills and Other Training
You liked...well run workshops that are great resources
You asked for | We delivered |
More and improved training in searching for material and using specific programs like endnote and refworks |
|
No assumptions about existing knowledge | Extended orientation program into first two weeks of each semester |
Loans and Fines
You liked...reliable and efficient interlibrary loans
You asked for | We delivered |
Lower fines | Fines must be at a level that encourages prompt return of materials required by others. We have to find the most equitable solution to all problems and our primary goal with fines is to ensure materials are available to all Library clients. |
A change to recalls on loans | Recalls allow loans to be longer while enabling others to obtain needed materials. Again, we need to look for the most equitable solution. |
Longer loan periods | Loan periods try to balance the needs of current borrowers with those of others - easy renewal online or by phone allows loans to be extended when the materials are not required by others. |
More polite reminders about overdue items | The wording of reminders has been revised and is now much friendlier! We have also added SMS notices to help you remember about your overdue materials, which has had very positive feedback! |
Self check out on every floor | New check out machines on every floor. |
Ability to browse closed reserve | Open Reserve arrives this October! You can browse freely through all the material held in this collection. |
Open Hours
You liked...the extended opening hours
You asked for | We delivered |
Longer opening hours during exams | The current building is not set up for a restricted area/services to be set up for longer opening hours (and we don't have the budget to extend over the whole Library). |
24x7 access | This is under consideration for the Library of the Future to open on Broadway in about 2015 |
Photocopying and Printing
You asked for | We delivered |
Cheaper, free or quota printing | Prices of printing and copying held constant 2007-2009 in spite of rising costs. |
More reliable machines | New machines installed in 2008. |
Double sided printing | Double sided printing now the default!. |
Printers and copiers on every floor | Machines have been available on upper floors of Blake Library from early 2008. |
Physical Resource Items
You liked...some felt that overall we have a good physical resources (books, journals, audio, visual) collection
You asked for | We delivered |
Resources on the shelves where they should be | Collections have been sorted more logically and we conduct more regular checking. Our recent (September 09) Materials Availability Survey indicates an improvement in this area. |
More up to date resources | 26,421 new books and audiovisual items were added in 2008 plus e books and journals. |
Undamaged resources | Damaged resources are repaired or replaced as soon as they are identified. The problem lies with those who thoughtlessly mutilate resources required by others. Let a staff member know if you see inappropriate use of resources, or bring damaged resources to one of the service desks. |
Better signage to help you find resources | New wayfinding signage; new online information detailing where resources are held; online Library tours |
Physical Space
You liked...the changes as a result of the renovations on levels 4 and 5
You asked for | We delivered |
More space | The City Campus (Blake Library) was significantly extended at the beginning of 2008. We are now working on the Library of the Future. |
Less noise | The Library offers a variety of spaces from those which are vibrant, active and sometimes noisy to Silent Study Rooms and quiet areas (eg level 5 in the Blake Library). The Kuring-gai Campus Library is about to undergo changes that will better manage noise levels there. |
Better air conditioning | The air conditioning systems at the Blake Library has been replaced. |
More welcoming and comfortable spaces | Study spaces in the Blake Library have all been upgraded; work at Kuring-gai Campus Library is underway. |
More considerate mobile phone use | We expect our Library users to be mature and to respect their colleagues. We will continue to work on campaigns to promote self-responsibility. |
Able to eat and drink in the Library | You can now bring food and drinks into the Library. See Guidelines: Food & Drink in the Library |
Cleaner toilets | Toilets are cleaned several times a day and spot cleaning is available when problems are reported; new signage encourages cleanliness. Please continue to let staff know if there is a problem. |
Better security once in the Library | We are unaware of security problems within the Library - any incidents or concerns should be reported to Security or Library staff immediately! |
Closer location to your faculty | Sadly, we can't satisfy everyone! We're very close to Law and Business and stumbling distance to DAB. When the new Library is built, we will be at the 'heart' of the University campus. |
Better signage | We have installed new signage throughout the Library - wayfinding as well as shelving locations and help points. |
More group study areas | We plan to provide more in the new Library. Existing spaces were improved in 2008 with the renovations to levels 4 and 5. Kuring-gai Campus Library is under going refurbishment work which will introduce more group study areas. |
More monitoring of silent areas by Library staff | Silent areas are clearly marked: it is your right to insist that others respect them. Again, we will continue to promote self-responsibility amongst our students. |
Security Gates
You liked...that they give you more security in the Library
You asked for | We delivered |
More flexibility/understanding when you forget your card or want to bring a non-UTS friend into the Library | We expect Security staff to be pleasant and helpful but our limited facilities can't be extended to friends. Drop them off at a coffee shop nearby and pick them up when you have the resources you need! |
Staff
You liked...that we are friendly, helpful, polite, supportive, knowledgeable, courteous...
You asked for | We delivered |
Something to be done about the staff who were rude or inefficient | All frontline staff have had a customer service training refresher; please inform us of any difficulties through our feedback channels. |
The Survey Tool
You liked...that we took the time to ask you what you think
You asked for | We delivered |
A less ambiguous, better designed, shorter survey | In 2010, we intend to trial a different survey tool, which should address these concerns. |
And finally (and interestingly)
You asked for...information on how to build a death star*.
We delivered...well, David Litting, the intergalactic Librarian on duty at the time delivered...a BONUS+ search (do it yourself to see what you can get).
Then his colleagues got on board the falcon and found death star blueprints and the book: Star Wars Blueprints: The Ultimate Collection. Which we then purchased. To ensure equal access for all our Star Wars fans, we may need to put this in our 7 Day Loan Collection!
* This request came through our MEEBO Live Chat service (Instant Messaging). Check it out at Students > Need help? Ask a Librarian if you can't find something you are looking for.
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