UTS Library 2008 Survey Results

http://www.lib.uts.edu.au/about-uts-library/corporate-information/surveys-and-statistics/results

Undergraduates

773 undergraduates responded to the survey. The average perceived performance for core and local questions was 6.54 based on a scale from 1-9.

Overall the results indicated that UTS:Library staff are seen as knowledgeable and helpful. The results indicated that the Library should focus on improvements in technology services that assist with finding information, as well as improvements in the physical environment, for example more quiet and inspiring spaces.

Average general satisfaction of respondents with library services was 6.67, based on a scale from 1-9. Average satisfaction with information literacy outcomes was 6.22, based on a scale from 1-9. The results indicated that helping students stay abreast of developments in their field(s) of interest is an important focus for the Library.

Postgraduates

477 postgraduates responded to the survey. Overall perceived performance for core and local questions was 6.53 based on a scale from 1-9.

Overall the results indicated that UTS:Library staff are seen as knowledgeable, courteous, responsive and helpful. The results indicated that the Library should focus on improvements in access to electronic resources and tools for finding information as well as improvements to the physical environment - most importantly quiet space for individual work.

Average general satisfaction with library services was 6.67 based on a scale from 1-9 and the average for general satisfaction in regards to information literacy outcomes was 6.32 based on a scale from 1-9. The results indicated that helping students to distinguish between trustworthy and untrustworthy information is an important area of focus.

Academic staff

127 academic staff responded to the survey. Overall perceived performance for core and local questions was 6.61 based on a scale from 1-9.

Overall the results indicated that the Library had strengths in instilling confidence and being courteous and caring towards academic staff. Focus areas for improvement that were indicated by the results include technology services and availability of electronic resources.

Average general satisfaction with library services was 6.90 based on a scale from 1-9 and the average for general satisfaction in regards to information literacy outcomes was 6.37 based on a scale from 1-9. The results indicated that helping students to distinguish between trustworthy and untrustworthy information is an important area of focus.

General Staff

47 general staff responded to the survey. Overall perceived performance for core and local questions was 6.91 based on a scale from 1-9.

Results from the survey indicate that the UTS Libraries strengths are that Library staff are seen as knowledgeable and dependable. The results indicated that general staff would like to see improved access to electronic resources and print/electronic journal collections.

Average general satisfaction with Library services was 7.15 on a scale from 1-9 and the average for general satisfaction in regards to information literacy outcomes was 6.00. Areas for improvement indicated by the results include: helping staff distinguish between trustworthy and untrustworthy information and providing staff with information skills.